Login to Office 365 Admin center and go to Users > Active Users.Ģ. To change a regular mailbox to a shared mailbox:ġ. How to Convert a User Mailbox to Shared in Microsoft 365.Ĭonverting a regular mailbox to a shared mailbox is usually required when an employee leaves a company in order to keep contact with customers who sent emails to the former employee's address. How to Create and Setup a Shared Mailbox in Office 365.* Note: The steps needed to create a new shared mailbox can be found in this article: Microsoft 365 (formerly known as "Office365"), gives you the option to convert a regular mailbox to a shared mailbox, or to convert a shared mailbox to a regular mailbox, to cover your needs. A shared mailbox can be accessed from many users and unlike a user mailbox, doesn't require a license. ![]() One of the most useful features of Office 365, is the ability to create shared mailboxes. In this tutorial, you will learn how to convert a User mailbox (aka "Regular Mailbox") to Shared Mailbox or a Shared mailbox to User mailbox in Office365.
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